XILO Ltd. : Blog

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Our blog includes company news, recent announcements and upcoming service changes.

Seasons Greetings and Christmas Opening Hours

During the festive season, our telephone support hours will be open as follows with normal service resuming on Monday 4th January.

Thursday 24th December - 10am - 1pm
Friday 25th December - Closed
Saturday 26th December - Closed
Sunday 27th December - Closed
Monday 28th December - Closed
Tuesday 29th December - 10am - 5pm
Wednesday 30th December - 10am - 5pm
Thursday 31st December - 10am - 1pm
Friday 1st January - Closed

Our on-call engineer will be available for managed servers or enhanced care broadband lines. The support centre will be manned throughout the festive season including Christmas, Boxing and New Year’s day to answer any emails or tickets that are raised.

Once again, have a lovely Christmas and New Year, from the team at XILO.

Out of hours contact details for managed/colocation customers.

In the past, to gain support out of hours, our normal telephone contact number could be used, by then selecting option 9.

Unfortunately, despite a detailed and informative message advising that only managed server or colocation customers could be assisted, and that if you had a shared, reseller, vps or self-managed service you would need to raise a ticket via our support centre which is monitored 24/7, we would still often get calls for general support or even sales queries which our on-call engineers did not have access to.

Over the next few days, this option will be removed and all managed server and colocation customers will be sent a new, direct on-call only number. During normal telephone hours it will be directed to our standard IVR system but outside of these times, the calls will immediately be passed to the engineers on call at that particular time.

We’d advise all managed and colocation customers to store this number in any address books, mobile phones or PDAs to ensure that when you need to contact us urgently, you have the correct telephone number.