XILO Communications Ltd. : Blog

Support 0333 773 3000 • Sales 0800 905 5000

BLOG

Our blog includes company news, recent announcements and upcoming service changes.

Status Notification Alert

When there are known service issues or future planned maintenance, you’ll now see a yellow alert window. If there are no issues to report or no planned work, it will not be shown.

blog image


We hope this keeps you better informed when there are service issues and we appreciate any comments or feedback you’d like to give us.

WARNING : Domain Renewal Scam

They are from a company called ‘ISP Renewal’ and should be ignored. They are similar to the scam that DRoA (Domain Registry of America) has attempted on domain owners for many years.

You should only ever renew your domain with your registrar (XILO, if your domain is registered with us), and all invoices and renewals are completed via our My XILO portal.

They claim that renewing with their service, will not alter the WHOIS information and that “you will continue with your current Domain Service Provider” which would only be correct if the domain is renewed with us directly.

We’d advise any one to contact us to verify any messages they get regarding domain renewal. Ensure that you never pass your EPP key (if required) for a domain transfer to a unknown third party, so that your domain can’t be transferred without your knowledge.

We’ve included a copy of the email below:

Your domain name http://www.xilo.net will expire xxxx-xx-xx.

You can renew your domain automatically with ISP Renewal. Click on the link below in order to extend your domain for an additional year. You will receive a confirmation when your domain is extended.

Click here to renew your domain now.
————> [link to renewal site]

You will receive a confirmation when the payment has been recorded and your domain has been renewed.

_____

Additional information about ISP Renewal
ISP Renewal administrates domain addresses. ISP Renewal also consults companies in relation to Internet domain ownership. We inform enterprises about their domain portfolio, and remind businesses if a domain is due to expire and inform when it is time to renew a domain. If you choose ISP Renewal to renew your domain for you, we ask you to click on the link above. If you do not wish to extend your domain you may disregard this e-mail. When ISP Renewal renews your domain no “Whois” information will be changed The domain will be renewed for another year. You will continue with your current Domain Service Provider. You can also request your existing Domain Service Provider to renew your domain. If you have any other enquiries or questions, please contact our customer service center at +44 20 3355 4951 or via E-mail: .(JavaScript must be enabled to view this email address)

New My XILO Features.

We announced a few weeks ago that our new reverse DNS platform was live and that the second phase of the roll out was the ability for customers to change their own reverse records. All being well, this is due to be rolled out in the next week - we’re just running some further internal testing on the customer interface and cleaning up the code and style slightly.

However, we have already released our new bandwidth graphs. These show a per 5 minute sample of traffic for any switch ports your server(s) is connected to. (If you have multiple ports for dual uplinks or access cards, these are shown as 2 sets of graphs).

To access these graphs, login to your My XILO account, go to packages on the right hand menu, then click on the server, or colocation package that you have and the graphs will appear below any your package details as shown below.

blog image
Bandwidth graphs on server package page.


Once our reverse DNS roll out is complete, it will closely be followed by an additional IP address request system and server reboot facility. We’ll also be working on a system that will notify server customers when they are approaching their bandwidth limit and when it is exceeded.

Changes to our reverse DNS platform.

Currently, our reverse DNS system was operated manually and any needed changes were completed by a systems engineer.

In the first phase of our new reverse platform, we are now able to add records internally in minutes. These are entered into a central database and are written out to the DNS zones every hour.

The system will now check that a reverse record matches a forward A record pointing to the same IP address. If this is the not the case, a reverse entry cannot be added.

The second phase will enable customers to change and alter any reverse records via their control panel at My XILO. The same rules as above will apply.

Any customers that currently have reverse records set but do not resolve to the correct IP, will not be added to the zone. Our standard reverse entry will be used instead and can easily be changed by raising a support centre ticket.