XILO Communications Ltd. : Blog

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BLOG

Our blog includes company news, recent announcements and upcoming service changes.

Invoice Extensions due to Playstation Network breach

Recently, a gaming service for Playstation users was breached and it is estimated that details of over 100 million users were stolen. Sony advises that this does not include raw card details as they were encrypted.

We appreciate that some of our customers will want to be cautious and have cancelled their cards and ordered new ones from their card issuer.

If you have an invoice due and require an extension, please raise a ticket on your account for billing and we’ll be happy to offer a 7 day extension.

Beat the VAT increase!

If you have an invoice already due for service, paying this prior to the 4th will enable you to make a saving.

For customers that have a monthly or quarterly service, you may be able to make additional savings by paying for the year in full - please contact us to change your billing cycle before 4th January.

It is also possible to renew many domains ahead of time, some for up to 5 years in advance via the “Renew Domains” link in My XILO.

Any invoices paid after 00:00 on 4th January will be billed at the standard rate of VAT at 20%.

New Payment Method - Direct Debit

We have initially asked a few users on our community forum, as well as a number of select customers to join our initial launch of the scheme.

Currently, we are only offering Direct Debit for broadband customers but will expand this in the very near future (we estimate December).

If you are interested in using Direct Debit, please do get in touch via your account.