XILO News and Status » Status

LINX Network Issues

XILO — Fri, 02 May 2008 11:46:09 +0000

As many of you will be aware there are wide spread problems on the LINX foundry LAN.

This will be causing additional latency and route instability. This is out of the control of any at XILO and will be affecting most of the UK Internet population.

The scale of the problem can be seen at https://www.linx.net/pubtools/trafficstats.html?stats=day

Any problems that traceroute over 195.66.224.0/23 are directly connected to this.

123-Reg DNS Issues

XILO — Sat, 17 Nov 2007 10:18:58 +0000

We have received many tickets this morning relating to a possible outage where customers are not able to view (or resolve) any domains that currently point to our hosting platform but where 123-Reg host the DNS.

After testing the DNS servers that 123-Reg assign their customers, no records were returned which indicate a fault at their end.

We would suggest any affected customers to contact 123-Reg as soon as possible. In the interim, you are able to update your nameservers in the 123-Reg to those on your XILO account.

H-Sphere Shared:

ns1.xilo.net
ns2.xilo.net
ns3.xilo.net

cPanel Shared:

ns4.xilo.net
ns5.xilo.net
ns6.xilo.net

cPanel Resellers:

Please contact support.

Virgin Media (Blueyonder/NTL) Issues

XILO — Wed, 14 Nov 2007 10:59:56 +0000

We are getting reports from some customers on Virgin Media that they are unable to access our network. On checking these reports, we have confirmed that we are also unable to get to the Virgin Media network.

This has been raised with our network partners who confirm the problem is with Virgin Media. Unfortunately, as this is outside our control, we’re not able to give any updates as to what the problem maybe. We suggest that all Virgin Media customers contact their broadband helpdesk.