XILO News and Status

At around 3am, BlueSquare 1 experienced cooling issues which resulted in the overheating of several servers in the facility.

Unfortunately, due to an apparent knock-on effect, this tripped a power bar in one of our racks which resulted in the fuse blowing causing half of the PDU (power distribution unit) to stop supplying power to some servers and equipment.

Engineers are onsite and are trying to get back on all servers as soon as possible. Some have blown PSU (power supply units) because of this which is delaying matters.

A full outage report will be sent as soon as possible.

We’re seeing increased packet loss on the network this morning which is attributed to a faulty card, located within a router at Telehouse East.

Engineers are already on site replacing the faulty card which will return service back to normal.

Please accept our apologies for any inconvenience this may cause.

We are aware of network issues that is affecting most services based on our US networks.

Our network partners have been informed and have advised that this is related to a DoS attack against one of the hosts on the network - we are working to get this attack filtered to allow normal service to resume.

Updates will be posted as we have them. Please accept our apologies for the outage and any inconvenience this may cause.

Due to an attack on a hosted customer, echo is having issues with the amount of connections directed to the server.

We are trying to block this attack but as the source of the traffic is from multiple locations, it is difficult to contain.

Updates will be posted as soon as we have further information.

We’re currently observing a network issue that is causing certain hosts to appear offline.

Our engineers are investigating this issue and also speaking with our transit partners.

We apologise for any inconvenience caused.