The reason for this is that after the issue 2 weeks ago with our cluster, we have decided to revert back to our standard configuration of hosted servers so that such an outage is avoided in the future.

We’ll be starting the work at 11pm GMT this evening and we expect to be completed by 3am. Although the window is 4 hours, we expect the work to be completed in a much shorter period.

During the period, we will be disabling the following services to prevent any differences in data during the migration;

• FTP
• SMTP
• POP3/IMAP
• SCP(SSH)

Please accept our apologies for the short notice for the work. This is due to a few residual issues that are causing higher than normal loads on Indigo.

If you have any questions, please do contact us via My XILO.

Services:
vps-core, vps-1, cluster-1
delta, charlie
xilo.net, My XILO, Community Forum

Date:
9 December 2007

Time:
12:00am - 1:00am.

Comments:
The services above will encounter one short reboot after a software upgrade is applied. This affects several services including our clustered cPanel hosting.

AT RISK NOTIFICATION:: Datahop AS6908 Network

At risk Window Commences: 2007-11-28 23:00:00 GMT (UTC + 0)

At risk Window Concludes: 2007-11-29 04:00:00 GMT (UTC + 0)

Reason for notification:

During the above window we will undertake maintenance to move all
customer gateways to a set of new Cisco routers in a controlled
manner.

Datahop have made a significant investment in new routing equipment
to enable us to:

- Provision additional upstream capacity

- Provision IPv6 services required by customers

- Ensure continued stability regardless of routing table size

Contingency plan:

Should the above maintenance fail to be successful as planned then
the network topology will be restored to its prior state from
backups.

Services:
Billing - my.xilo.net

Date:
4 October 2007 - 6 October 2007

Time:
10:00am (4th) - 5:00pm (6th).

Comments:
Our billing platform will be down from Thursday until Saturday, 4th October - 6th October 2007.

This is to allow for a complete overhaul of our billing and ordering platform.

During this time you will not be able to place orders via our website or view, print or pay your invoices.

my.xilo.net will remain operational for domain modifications only.

Services:
Webmail - webmail.xilo.net

Date:
28 September 2007

Time:
1:00am - 3:00am.

Comments:
We’ll be taking the webmail platform down, moving it to another IP and upgrading the current software.

Thank you for your patience during the maintenance work.

Services:
sw-1.lon.uk - Switch (Dedicated and Colocation Customers)

Date:
15 September 2007

Time:
1:00am - 3:00am. We expect the outage on this switch to not exceed 5 minutes.

Comments:
We’ll be taking the switch down to complete a firmware upgrade. This will affect any dedicated server or colocation customers located on this switch. You are able to find out what switch you are located on via my.xilo.net and clicking ’server control’.

Thank you for your patience during the maintenance work.

Services:

Jaffa - All Services (H-Sphere Control Panel)

Golf - All Services
Hotel - All Services (Webmail)

Date:
14 September 2007

Time:
11:00pm (14th) - 3:00am (15th). We expect the outage on all three servers not to exceed 10 minutes.

Comments:
We’ll be taking the servers down to complete a routine disk check and kernel upgrade.

Thank you for your patience during the maintenance work.

Services:
Echo - All Services
Foxtrot - All Services
Kilo - All Services

Date:
14 September 2007

Time:
11:00pm (14th) - 3:00am (15th). We expect the outage on all three servers not to exceed 15 minutes.

Comments:
We’ll be taking the servers down to complete a routine disk check and kernel upgrade.

Thank you for your patience during the maintenance work.

Services:
Charlie - All Services
Delta - All Services

Date:
14 September 2007

Time:
11:00pm (14th) - 3:00am (15th). We expect the outage on both servers not to exceed 10 minutes.

Comments:
We’ll be taking both servers down to complete a memory upgrade and routine disk check.

Thank you for your patience during the maintenance work.

Services:
Alpha - All Services
Bravo - All Services

Date:
14 September 2007

Time:
11:00pm (14th) - 3:00am (15th). We expect the outage on both servers not to exceed 15 minutes.

Comments:
We’ll be taking both servers down to complete routine disk check and kernel upgrade.

Thank you for your patience during the maintenance work.