Posted: 28th September 2009 at 11:24 PM GMT ~ Categories: Announcements,
We’ve received several reports this evening, all within the space of 2 hours about letters and emails from a company called ‘Domain Renewal Group’.
The communication from this company implies that your domain name is due for renewal soon (often with the wrong expiry date) and encourages you to renew your domain with them so that it does not expire.
We urge any customers who receive such notifications from ‘Domain Renewal Group’ to simply ignore and/or delete the message. If you have registered your domain through us, you would only ever pay us directly, not an unknown third party.
We will email you 60 days prior to the domain expiry date and the format of the email will be similar to the emails we send for invoices and support tickets. We never send invoices or reminders through the post.
Also, domains are only ever paid and managed via our site at https://my.xilo.net/ and you should not pass your login information to any one, under any circumstances - even our staff.
Google shows that our customers are not the only ones!
Posted: 28th September 2009 at 2:11 PM GMT ~ Categories: Announcements,
We are pleased to announce that we now offer domain registrations in the following ccTLDs:
de - Germany (Note: German address required for registration)
es - Spain
it - Italy
mx - Mexico
These are now live and can be registered through our normal order system.
~ Categories: Announcements,
We’re happy to announce that we have now launched our new status page.
You can view the new page at http://status.xilo.net/.
Following our post on 16th September, we have been working on the back-end to allow us to inform and display any service issues or planned maintained when required.
Over time we will be adding email notifications, per service RSS and instant server check. A single RSS feed is currently available which will give instant notification for service issues and planned maintenance.
We hope that you find the new status page useful when diagnosing technical issues that may arise.
Posted: 16th September 2009 at 6:48 PM GMT ~ Categories: Announcements,
We’re soon to release our new service status page.
So not fill our official blog with status updates and to provide one click access to service issues and planned maintenance, we have developed an easy to use status page.
Part of the page will be automatically fed information from our monitoring systems so you can get near real time updates and check on existing services. It will also be the place to check for any planned maintenance or other work that may affect your service.
Initially there will be RSS feeds allowing immediate updates to your mail, or news reader, including any mobile device that supports the RSS format. Over time, we’ll also be re-introducing email updates so you can receive real time updates.
Here is a quick sneak peak of how it’s going to look. We hope you like it.
We’d appreciate any comments you may have.
Posted: 12th September 2009 at 2:11 PM GMT ~ Categories: Announcements,
We’ve received several fake renewal notices, sent to many of our customer domains this morning.
They are from a company called ‘ISP Renewal’ and should be ignored. They are similar to the scam that DRoA (Domain Registry of America) has attempted on domain owners for many years.
You should only ever renew your domain with your registrar (XILO, if your domain is registered with us), and all invoices and renewals are completed via our My XILO portal.
They claim that renewing with their service, will not alter the WHOIS information and that “you will continue with your current Domain Service Provider” which would only be correct if the domain is renewed with us directly.
We’d advise any one to contact us to verify any messages they get regarding domain renewal. Ensure that you never pass your EPP key (if required) for a domain transfer to a unknown third party, so that your domain can’t be transferred without your knowledge.
We’ve included a copy of the email below:
Your domain name http://www.xilo.net will expire xxxx-xx-xx.
You can renew your domain automatically with ISP Renewal. Click on the link below in order to extend your domain for an additional year. You will receive a confirmation when your domain is extended.
Click here to renew your domain now.
————> [link to renewal site]
You will receive a confirmation when the payment has been recorded and your domain has been renewed.
_____
Additional information about ISP Renewal
ISP Renewal administrates domain addresses. ISP Renewal also consults companies in relation to Internet domain ownership. We inform enterprises about their domain portfolio, and remind businesses if a domain is due to expire and inform when it is time to renew a domain. If you choose ISP Renewal to renew your domain for you, we ask you to click on the link above. If you do not wish to extend your domain you may disregard this e-mail. When ISP Renewal renews your domain no “Whois” information will be changed The domain will be renewed for another year. You will continue with your current Domain Service Provider. You can also request your existing Domain Service Provider to renew your domain. If you have any other enquiries or questions, please contact our customer service center at +44 20 3355 4951 or via E-mail: .(JavaScript must be enabled to view this email address)
