Posted: 12th September 2009 at 2:11 PM GMT ~ Categories: Announcements,
We’ve received several fake renewal notices, sent to many of our customer domains this morning.
They are from a company called ‘ISP Renewal’ and should be ignored. They are similar to the scam that DRoA (Domain Registry of America) has attempted on domain owners for many years.
You should only ever renew your domain with your registrar (XILO, if your domain is registered with us), and all invoices and renewals are completed via our My XILO portal.
They claim that renewing with their service, will not alter the WHOIS information and that “you will continue with your current Domain Service Provider” which would only be correct if the domain is renewed with us directly.
We’d advise any one to contact us to verify any messages they get regarding domain renewal. Ensure that you never pass your EPP key (if required) for a domain transfer to a unknown third party, so that your domain can’t be transferred without your knowledge.
We’ve included a copy of the email below:
Your domain name http://www.xilo.net will expire xxxx-xx-xx.
You can renew your domain automatically with ISP Renewal. Click on the link below in order to extend your domain for an additional year. You will receive a confirmation when your domain is extended.
Click here to renew your domain now.
————> [link to renewal site]
You will receive a confirmation when the payment has been recorded and your domain has been renewed.
_____
Additional information about ISP Renewal
ISP Renewal administrates domain addresses. ISP Renewal also consults companies in relation to Internet domain ownership. We inform enterprises about their domain portfolio, and remind businesses if a domain is due to expire and inform when it is time to renew a domain. If you choose ISP Renewal to renew your domain for you, we ask you to click on the link above. If you do not wish to extend your domain you may disregard this e-mail. When ISP Renewal renews your domain no “Whois” information will be changed The domain will be renewed for another year. You will continue with your current Domain Service Provider. You can also request your existing Domain Service Provider to renew your domain. If you have any other enquiries or questions, please contact our customer service center at +44 20 3355 4951 or via E-mail: .(JavaScript must be enabled to view this email address)
Posted: 14th July 2009 at 12:36 PM GMT ~ Categories: Announcements,
We’ve just updated our SSL products and prices and these are now active via our normal ordering system.
Certificates can also be purchased with multi year discounts with many issued for upto 5 years - with over a 70% saving compared to some of our competitors!
BasicSSL
15 Minute Issuance
Domain Validated
Starting from £16
BasicSSL Wildcard
15 Minute Issuance
Domain Validated
Wildcard for multiple sub-domains *.domain.com
Starting from £42
DomainSSL
15 Minute Issuance
Domain Validated
Site Seal
Starting from £43
DomainSSL Wildcard
15 Minute Issuance
Domain Validated
Site Seal
Wildcard for multiple sub-domains *.domain.com
Starting from £140
EV SSL
Green Address Bar in IE, Firefox, Safari and Opera.
Business and Domain Validated
Site Seal
Starting from £266
Certificate orders are processed within 15 minutes (apart from EV as they require extra verification) and if you’re transferring your certificate from another SSL provider, we’ll include any remaining time, plus 30 days free.
To order, simply go to our secure, online order form.
Posted: 13th July 2009 at 2:47 PM GMT ~ Categories: Announcements,
After some very valuable feedback from some of our existing customers, we’ve released our SMS usage alerts to all existing customers.
To setup an alert, login to My XILO, click ‘Your Broadband’ on the right menu, and then ‘Usage Notifications’.
At the bottom of the page, you can enter your mobile number and the frequency you’d like to receive your notifications.
You’ll get a text, such as that one below once you reach 95% of your usage which will be sent between 9am and 10pm.
If you experience any problems in using this facility, please do let us know by submitting a broadband support ticket.
Posted: 22nd June 2009 at 3:29 PM GMT ~ Categories: Announcements, Company News,
After several months of planning, development and testing, XILO Communications Ltd., are pleased to announce a range of broadband products for home, office and ‘pro’ users.
As more people are using the internet in their daily lives, the need for a fast and reliable connection is higher than ever. BBC iPlayer has now started offering high quality streams that some broadband providers simply cannot cope with at busy times.
All of our home packages, offer a downstream line rate of up to 8Mb with an upstream rate of up to 448k. This is based on BT IP Stream Max.
Office packages also offer a downstream rate of up to 8Mb, with higher upstream rate of up to 832k. Office products have higher priority within the BT network, and are based on BT IP Stream Max Premium.
Our Pro products offer downstream rates of up to 16 and 24Mb via ADSL2+ technology (a ADSL2+ router is required), and an upstream rate of up to 1Mb. These products are delivered via LLU, which means there is no BRAS profiling.
All products include generous usage allocations and a number of our LLU products have unmetered usage allowances.
We’re very excited to be launching these products and we’ll be gradually adding more detailed information to the site over the coming weeks with some of the new control panel functionality such as SMS and email usage alerts, self-serve reverse DNS management and remote firewall administration.
Should any customers have any sales or technical questions relating to these products, please do send us an email or give us a phone call.
Posted: 11th June 2009 at 10:54 AM GMT ~ Categories: Announcements,
After months of planning, testing and internal development, we’re very close to launching our broadband products.
We’ll be offering products to cater for home and office usage with line speeds from fixed rate 0.5Mb / 1Mb / 2Mb to MAX IPStream 8Mb*, up to superfast LLU 24Mb* with a 30 day rolling contract and generous usage allowances.
We also have two products that have no usage cap, which are exclusively for customers on exchanges covered by our chosen LLU network, from £15.50 per month.
Do drop us a line if you’d like further information before our public launch.
*Speeds are classed as “Up to” based on several factors including distance from exchange, line quality and contention at your local exchange.
