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Our blog includes company news, recent announcements and upcoming service changes.

Easter Bank Holiday 2010 - Opening Hours

During the bank holiday, we will have slightly different operating hours for telephone support.

Our telephone support will be closed on the following days, re-opening again at 10am on Tuesday 6th March.

Friday 2nd March - Bank Holiday
Saturday 3rd March - Weekend
Sunday 4th March - Weekend
Monday 5th March - Bank Holiday

We are unable to raise faults for action over these days to BT and other suppliers for customers that do not have Enhanced Care. For faults raised after 8pm on Thursday 1st March, will be first reviewed on Tuesday and BT’s standard SLA will start.

During the weekend, email based support will be fully functional.

In addition, we are looking at text (SMS) based support for emergencies that relate to broadband outside of general telephone support operating hours.

We hope everyone has an enjoyable extended weekend and may be even some good weather!