Changes to our reverse DNS platform.

We are making some technical changes to our reverse DNS platform that may affect some users.

Currently, our reverse DNS system was operated manually and any needed changes were completed by a systems engineer.

In the first phase of our new reverse platform, we are now able to add records internally in minutes. These are entered into a central database and are written out to the DNS zones every hour.

The system will now check that a reverse record matches a forward A record pointing to the same IP address. If this is the not the case, a reverse entry cannot be added.

The second phase will enable customers to change and alter any reverse records via their control panel at My XILO. The same rules as above will apply.

Any customers that currently have reverse records set but do not resolve to the correct IP, will not be added to the zone. Our standard reverse entry will be used instead and can easily be changed by raising a support centre ticket.