Posted: 1st April 2010 at 11:48 AM GMT ~ Categories: Company News,
During the bank holiday, we will have slightly different operating hours for telephone support.
Our telephone support will be closed on the following days, re-opening again at 10am on Tuesday 6th March.
Friday 2nd March - Bank Holiday
Saturday 3rd March - Weekend
Sunday 4th March - Weekend
Monday 5th March - Bank Holiday
We are unable to raise faults for action over these days to BT and other suppliers for customers that do not have Enhanced Care. For faults raised after 8pm on Thursday 1st March, will be first reviewed on Tuesday and BT’s standard SLA will start.
During the weekend, email based support will be fully functional.
In addition, we are looking at text (SMS) based support for emergencies that relate to broadband outside of general telephone support operating hours.
We hope everyone has an enjoyable extended weekend and may be even some good weather!
Posted: 31st December 2009 at 1:24 AM GMT ~ Categories: Special Offers,
To welcome 2010 with open arms, we are offering 30% off all yearly hosting plans.
Simply enter NEWYEAR2010 when prompted whilst ordering.
From everyone at XILO, we hope you have a wonderful New Year’s celebration.
(Offer for new and existing customers, for new packages only. Expires on 01/01/2010.)
Posted: 18th December 2009 at 12:47 PM GMT ~ Categories: Announcements,
As this year draws to a close, we’d like to take this opportunity to wish you a very merry Christmas and a happy New Year.
During the festive season, our telephone support hours will be open as follows with normal service resuming on Monday 4th January.
Thursday 24th December - 10am - 1pm
Friday 25th December - Closed
Saturday 26th December - Closed
Sunday 27th December - Closed
Monday 28th December - Closed
Tuesday 29th December - 10am - 5pm
Wednesday 30th December - 10am - 5pm
Thursday 31st December - 10am - 1pm
Friday 1st January - Closed
Our on-call engineer will be available for managed servers or enhanced care broadband lines. The support centre will be manned throughout the festive season including Christmas, Boxing and New Year’s day to answer any emails or tickets that are raised.
Once again, have a lovely Christmas and New Year, from the team at XILO.
Posted: 7th December 2009 at 2:54 AM GMT ~ Categories: Announcements,
We are pleased to announce that we have updated our referral scheme.
Our referral scheme now includes larger payouts for shared and reseller hosting, as well as virtual and dedicated servers.
We are now offering up to £100 per referral by simply recommending XILO. You can also view what you can earn on our new affiliate page.
Existing customers can generate their own unique referrer link by going to My XILO and clicking the affiliate link on the right.
Referral payments are credited to an account after 60 days and can be withdrawn after £50 has been accumulated. Payment is via Cheque or BACS in GBP Sterling. Accounts must remain active to accumulate referrals and withdraw credit.
Posted: 20th November 2009 at 4:48 PM GMT ~ Categories: Special Offers,
We are happy to announce various time-limited offers for our broadband products.
Until the end of the year, all of our BT-based Fixed Rate, Home and Office up to 8Mb, as well as our Pro 16 and 24 broadband products have free migration.
From £14.99 a month, our broadband products provide excellent value for money and with our own control panel, giving access to your line statistics, usage, fault reports, interleaving and hosting - you are in full control of your broadband service.
Simply complete your order and enter the coupon code, FREEDSLMIG. New broadband orders for lines with not existing service are also provided free for Pro 16 and 24 products but charged for on Home and Office.
Join us today and experience excellent broadband, in time for Christmas.
30 day contract with standard 30 days notice to cancel. This offer expires on 31 December 2009 at 23:59. You must be signed up by this date.
