XILO News and Status

Customers that currently pay using their Maestro (Switch) automatically each month will no longer be able to do so from 1 July 2008.

This morning we received notice from our merchant account provider that due to payment card industry rules and to remain compliant with Mastercard’s requirements on accepting their debit brand, Maestro, we will no longer be able to process recurring (automatic) payments when invoices become due without authentication*.

The technical reason for this is that the CVV code must be entered on each transaction. We are not allowed to store this on file as it is illegal to do so.

*You will be able to continue to use your Maestro card for payments by means of manually making a payment for each invoice raised or completing the ‘Authentication’ of your card before the invoice would normally be automatically debited from your account. More information on the ‘Authentication’ method will follow to all customers with current, active Maestro cards on their account.

At this time, Visa, MasterCard, Visa Debit, Delta and Solo cards are unaffected by this change but when adding a new Visa or MasterCard credit card for the first time after 1 July 2008, you may be asked to enter your PIN as part of the Verified by Visa (VbV) or MasterCard Secure Code (MSC) schemes. This will be in a popup window branded in that of your issuing bank. If you do have an alternate, non-Maestro card that you can use for automatic payments of your account, we strongly suggest that you update this as soon as possible.

We’d like to apologise for the short notice given to all customers about this change and have also made an official complaint to our merchant provider for the amount of notice they have also given us.

If you have any questions regarding this, please do raise a ticket for the billing department via http://my.xilo.net.