Jan 17
We’re currently rebuilding the cluster platform for the servers above.
Unfortuantely, after the issues relating to power, it has severely corrupted the storage array. We have attempted to restore from our back cluster but this has failed. We have contacted our backup software provider to ask them for assistance.
We’re also currently storing the data from the damaged array to another server so we can at least start a manual rebuild.
Please bookmark this page if possible instead of raising tickets or phone calls as we’re extremely busy and not able to answer all calls in a timely manner.
We’ll update this as much as possible and hope to have service restored soon.
Posted: Thursday 17 Jan 2008 at 11:30:03 am GMT
January 17th, 2008 at 12:46 pm GMT
The platform is now running and we are setting up to merge the data back on to the platform.
This is proceeding much faster than before with the specialist data recovery consultants that had arrived on site earlier.
January 17th, 2008 at 1:44 pm GMT
We have around 1/3 of the merge complete - we’re hoping the rest will follow without problems.
January 17th, 2008 at 3:12 pm GMT
We have around 30GB of data left to merge to the platform.
All looks positive at the moment.
January 17th, 2008 at 8:01 pm GMT
Charlie is nearly complete on the cluster.
Others to follow shortly.
January 17th, 2008 at 9:07 pm GMT
Indigo is now online, sites will appear over the next 15 minutes.
We have checked several sites which appear to be working fine.
January 17th, 2008 at 9:45 pm GMT
Charlie is also starting to fully come online.
MailFoundry customers will get their queued mail in the next 2 hours.
January 18th, 2008 at 6:29 pm GMT
This issue was fully resolved at around 2am.
If you have any problems or further issues, please raise a ticket from http://my.xilo.net/