The old ID was ‘XILO ALERT’, however, due to compatibility problems with Apple’s iPhone, we have changed this to +448450346444 (our support number).
This will not affect the text messages you receive and by doing this, will enable you to call us directly just by pressing send on any received message.
Thank you.
This a maintenance notification for the the services listed below which may affect you.
Services:
Webmail - webmail.xilo.net
Date:
28 September 2007
Time:
1:00am - 3:00am.
Comments:
We’ll be taking the webmail platform down, moving it to another IP and upgrading the current software.
Thank you for your patience during the maintenance work.
This a maintenance notification for the the services listed below which may affect you.
Services:
sw-1.lon.uk - Switch (Dedicated and Colocation Customers)
Date:
15 September 2007
Time:
1:00am - 3:00am. We expect the outage on this switch to not exceed 5 minutes.
Comments:
We’ll be taking the switch down to complete a firmware upgrade. This will affect any dedicated server or colocation customers located on this switch. You are able to find out what switch you are located on via my.xilo.net and clicking ’server control’.
Thank you for your patience during the maintenance work.
This a maintenance notification for the the services listed below which may affect you.
Services:
Jaffa - All Services (H-Sphere Control Panel)
Golf - All Services
Hotel - All Services (Webmail)
Date:
14 September 2007
Time:
11:00pm (14th) - 3:00am (15th). We expect the outage on all three servers not to exceed 10 minutes.
Comments:
We’ll be taking the servers down to complete a routine disk check and kernel upgrade.
Thank you for your patience during the maintenance work.
This a maintenance notification for the the services listed below which may affect you.
Services:
Echo - All Services
Foxtrot - All Services
Kilo - All Services
Date:
14 September 2007
Time:
11:00pm (14th) - 3:00am (15th). We expect the outage on all three servers not to exceed 15 minutes.
Comments:
We’ll be taking the servers down to complete a routine disk check and kernel upgrade.
Thank you for your patience during the maintenance work.
This a maintenance notification for the the services listed below which may affect you.
Services:
Charlie - All Services
Delta - All Services
Date:
14 September 2007
Time:
11:00pm (14th) - 3:00am (15th). We expect the outage on both servers not to exceed 10 minutes.
Comments:
We’ll be taking both servers down to complete a memory upgrade and routine disk check.
Thank you for your patience during the maintenance work.
All of our cPanel based servers will be upgraded to Perl 5.8.8 over the next coming days.This will not affect any usage of perl and is a required upgrade for cPanel.
This a maintenance notification for the the services listed below which may affect you.
Services:
Alpha - All Services
Bravo - All Services
Date:
14 September 2007
Time:
11:00pm (14th) - 3:00am (15th). We expect the outage on both servers not to exceed 15 minutes.
Comments:
We’ll be taking both servers down to complete routine disk check and kernel upgrade.
Thank you for your patience during the maintenance work.
As such, they will be removed from all servers over the next few days to allow the new, improved and powerful x3 theme.
Packages
Any packages you have that relate to these old themes will be updated automatically for you.
Accounts
As with packages - any accounts that current have an older theme set will be updated to x3.
Should you have any questions regarding this - please do contact support.
We’ve lost power in our Sheffield office and currently unable to access our helpdesk or telephone system.
As such, we won’t be able to reply to your emails or phone calls as quick as we would like and ask that all customers please be patient whilst awaiting a reply from a ticket.
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