XILO News and Status

We have received notification in relation to maintenance work. During this time, the network is considered at risk but due to our network configuration, no downtime is expected.

AT RISK NOTIFICATION:: Datahop AS6908 Network

At risk Window Commences: 2007-11-28 23:00:00 GMT (UTC + 0)

At risk Window Concludes: 2007-11-29 04:00:00 GMT (UTC + 0)

Reason for notification:

During the above window we will undertake maintenance to move all
customer gateways to a set of new Cisco routers in a controlled
manner.

Datahop have made a significant investment in new routing equipment
to enable us to:

- Provision additional upstream capacity

- Provision IPv6 services required by customers

- Ensure continued stability regardless of routing table size

Contingency plan:

Should the above maintenance fail to be successful as planned then
the network topology will be restored to its prior state from
backups.

We have received many tickets this morning relating to a possible outage where customers are not able to view (or resolve) any domains that currently point to our hosting platform but where 123-Reg host the DNS.

After testing the DNS servers that 123-Reg assign their customers, no records were returned which indicate a fault at their end.

We would suggest any affected customers to contact 123-Reg as soon as possible. In the interim, you are able to update your nameservers in the 123-Reg to those on your XILO account.

H-Sphere Shared:

• ns1.xilo.net
• ns2.xilo.net
• ns3.xilo.net

cPanel Shared:

• ns4.xilo.net
• ns5.xilo.net
• ns6.xilo.net

cPanel Resellers:

• Please contact support.

Up until the 27 December 2007, we are lowering the price of all .net registrations and transfers to £2.50.

You can place any orders as normal through our website to receive the discounted price of £2.50. If you have any domains currently with us registered or transferred prior to October 2007, you are able to also benefit from this offer and extend your domain for another year for £2.50 (subject to normal ICANN rules).

For further information contact sales.

We are getting reports from some customers on Virgin Media that they are unable to access our network. On checking these reports, we have confirmed that we are also unable to get to the Virgin Media network.

This has been raised with our network partners who confirm the problem is with Virgin Media. Unfortunately, as this is outside our control, we’re not able to give any updates as to what the problem maybe. We suggest that all Virgin Media customers contact their broadband helpdesk.

After continued requests from customers to be able to provide a simplified way to receive notifications regarding news, status issues, planned maintenance and updates - we have switched to a blog-style interface.

You are able to request email notifications that will be sent when a new post from XILO is made. The notification is only for the initial post and not subsequent updates. Please enter you email to the right to receive these updates. (You are able to un-subscribe at any time)

For those more tech-savvy customers, you are able to use your XML reader for updates on a specific category. You can combine this with FeedBurner so that you receive updates as soon as we post any.

As from today, any domain transfer for one of the following TLDs have been reduced to £3.50 until the end of December 2007.

.com
.net
.org
.info
.us
.biz
.name

Also, any domains registered or transfered to XILO before October 2007 can take advantage of this offer to extend the expiry date of your domain for an extra year which would normally cost £7.

Contact support if you have an existing domain you wish to renew for another year early.

In the past few weeks - we have been contacted by ex-Refresh Hosting customers.Mainly to ask what has happened to them and/or why the customers site is down. Unfortunately, Refresh Hosting decided to cease trading and their servers with us were shutdown as requested by Refresh Hosting.

We would still like to help any customers that currently are offline or have domains with Refresh Hosting. Please contact our support team giving as much detail as possible about your domain and/or account.

You may also like to call us to discuss how we can help you get back online as soon as possible.

We will soon be adding streaming media services to our already extensive service profile.Orders will be processed near immediately once payment has been received and you will be able to control every aspect of your stream.

For more information, please do contact sales.

More information to follow shortly.

Dear Valued Resellers,

*We are now offering clients on XR3, XR4, XR5 and XR6 a free leased WHMCS license.

WHMCS is a very powerful and easy to use billing platform. We have personally made the switch to it after 4 months of internal testing.

Please check out their site below to see the demo of both the client side and admin side:
WHMCompleteSolution - Online Demo

If you are a client on XR1 or XR2, you are able to add WHMCS to your package for £7 per month.

Unlike other billing software, there is no client limit and no recurring support fees - you only pay your monthly fee.

We also offer an installation service for WHMCS on your account for £10.

If you wish to add this to your account, please goto my.xilo.net, view your packages, select your reseller package and then scroll down to add-ons and click the link to display the list of add-ons.

This a maintenance notification for the services listed below which may affect you.

Services:
Billing - my.xilo.net

Date:
4 October 2007 - 6 October 2007

Time:
10:00am (4th) - 5:00pm (6th).

Comments:
Our billing platform will be down from Thursday until Saturday, 4th October - 6th October 2007.

This is to allow for a complete overhaul of our billing and ordering platform.

During this time you will not be able to place orders via our website or view, print or pay your invoices.

my.xilo.net will remain operational for domain modifications only.